Frequently Asked Questions

A message regarding our updated policies and procedures in light of the coronavirus (COVID-19).

Our store front is closed to all walk in customers at this time due to Covid rules and regulations.  We are still open and designing floral arrangements full time and ask that you place your orders on line. We have two amazing web sites, this one that you are on and an additional one at www.imperialflowershop.ca.  Upon check out on both sites you may choose either the delivery option or a curb side pick up.  We are here to bring a little cheer and happy to you and your loved ones during this very unprecedented time.  You can count on us!!! 
FAQ:

  1. Can I request a delivery time?
    At this time we cannot guarantee set delivery times.  We will make every effort to have the floral arrangements delivered prior to 5:30pm. 

  2. What if the intended recipient is not hom?     If the weather is appropriate, we will leave the flowers outside if we feel the area is protected. If we are delivering to an apartment building or condo we will leave with the concierge.  If the temperature is not suitable to leave the flowers, we will contact you and attempt to deliver on a different day. An extra fee will be applied.
  3. Do I have to leave a recipient phone number?
    Yes. In order for us to process your order, you must leave the recipient number.

  4. How long should my flowers and arrangements last?
    We use only premium flowers and execute a multiple step process to ensure freshness and longevity. Depending on the varieties used, flower bouquets and arrangements can last approximately 4 to 14 days—depending on room temperature and customer care. All arrangements need to be watered daily.

    If you would like an extended life of the flowers, we suggest, taking the flowers out of the vase after a few days, re-cutting the flower stems on a sharp angle and placing in a vase of fresh water.  Refresh the vase water every two or three days and trim the stems making sure to get them quickly back in the water after you cut. Keep fresh flowers out of direct sunlight and away from heat vents. As flowers die off, pull them from your arrangement, the beauty of our bouquets is that they are constantly evolving.
  5. Why can't I choose the exact flowers for my order?
    Because we’re working with seasonal flowers as often as possible, it’s harder for us to promise you something we can’t always deliver—and it’s our preference to offer you a unique experience.

    Once you’ve specified your palette and budget this is when the real magic begins at Imperial. Our designers are true artists and can’t wait to design something special just for you. We only purchase the highest quality and most unique blooms, so you’ll only get our best.

  6. Where do your flowers come from?
    We source the majority of our flowers from local farms whenever possible. We also import from around the world sourcing out ethical-based companies primarily.

    Customer Service Message:
    We take great pride in offering the very best in customer service. If you are not satisfied with your flowers, please contact us within 24 hours so that we have an opportunity to resolve the issue quickly. Typically, a store credit will be issued or a replacement arrangement will be sent. Please keep in mind that flowers are perishable. Locally-grown flowers have an even shorter vase life than flowers grown specifically for the flower trade.

    A stunningly beautiful poppy might only give you three or four days while a carnation can last up to three weeks. We design our bouquets so that flowers are blooming and dying at different times and we recommend removing those spent blooms from your bouquet to continue enjoying the rest of the flowers as they evolve.